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This role is fully focused on training the field force, translating global learning programs into practical, skill‑based experiences that accelerate time‑to‑productivity and drive commercial results.
About the Role
Major Accountabilities
Field Capability Training & Deployment
- Deploy and localize global field capability curricula (e.g. selling skills, customer engagement models, omnichannel execution, CRM excellence, Rep of the Future).
- Design and deliver training programs for sales representatives, first‑line managers and field leadership, aligned with global standards and country priorities.
- Ensure training focuses on practical skill application, behavior change and execution excellence in the field.
Training Execution & Delivery
- Lead classroom, virtual and blended learning experiences for the field force.
- Support training execution for cycle meetings, launches and key commercial milestones.
- Partner with Field Leadership to reinforce learning through coaching tools, reinforcement plans and on‑the‑job application.
Capability Excellence & Governance
- Ensure all field training aligns with global capability frameworks, governance standards and compliance requirements.
- Measure training effectiveness through post‑training adoption, skill lift and performance indicators.
- Share best practices and success stories across teams and regions.
Tools, Systems & Adoption
- Partner with CRM and field systems owners to support training and adoption of global tools and platforms.
- Enable high usage and proficiency of sales technologies and digital engagement tools.
Stakeholder & Vendor Management
- Collaborate with Sales, Marketing, Medical and P&O/T&D teams to align capability priorities.
- Manage external training vendors for field capability programs, ensuring quality, consistency and budget adherence.
Key Performance Indicators (Examples)
- % of field force completing priority capability programs on time
- Post‑training proficiency lift vs. baseline
- Adoption and usage of field tools within 60 days
- Training effectiveness scores and field leadership feedback
Ideal Background
- Minimum 3-5 years of total experience
- Experience in Sales Excellence, Commercial Capability or Field Training in life sciences or regulated industries
- Sales Representative experience is desired.
- Strong understanding of sales force effectiveness and field execution models
- Experience delivering large‑scale training programs with measurable impact
- Fluent English
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Accessibility and accommodation
Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
